The Hartford names new chief claims officer

The Hartford announced that Stephen Deane will succeed Mary Nasenbenny, who will retire at the end of the year, as chief claims officer. 

Stephen Deane

Deane previously served as executive vice president and chief claims officer, global risk solutions, North America at Liberty Mutual Insurance. Before his time at Liberty Mutual, he worked for The Hartford for about 16 years in various roles including senior vice president of group benefits and workers’ compensation claims. 

Deane will take over the position on Nov. 6 and will report to John Kinney, head of claims and operations. 

Kinney said in a statement: “We are thrilled that Steve is returning to The Hartford. His outstanding industry experience, established relationships at The Hartford and throughout the industry and proven record of achieving business results position him well to lead our award-winning claims organization to even greater levels of success.”

Nasenbenny joined the company in 1999 and became the chief claims officer in 2021. 

Kinney said in a statement: “Mary has been a valued advisor and innovative partner. We are grateful for her many contributions to The Hartford over her 24-year tenure that have helped differentiate how we deliver for our customers. She is a patent holder of our claims customer loyalty index process and a founding leader of our heath services organization, which combines the strength of our workers’ compensation and group benefits offerings to deliver seamless customer experiences.”