Digitally Transform your Claims Operation

Published on

February 6, 2023

This is the tenth blog in a series on our Fall ’22 Release. Over the next few months, we will continue to spotlight how Majesco is helping insurers achieve relentless innovation and meet the ever-changing market needs with an outside in approach.

The insurance industry is quickly entering a new era of claims management.  The value an insurer can provide to its customers through the claims process needs to go beyond traditional after-the-fact claims management. Offering excellent omnichannel customer experience supported by intuitive digital processes is the goal insurers should set out to accomplish. Majesco has recognized the need for an innovative solution simplifying the user experience while providing robust capabilities.

Next Generation Claims Experience

In our Fall ’22 Release, we introduced Majesco’s ClaimVantage Connect for L&AH which is an intelligent claim intake and communication tool that provides a reflexive, guided user interface for claimants submitting self-service claims for any combination of Absence, Accommodations, and Claims products. Connect also enables the claimants’ supervisor to view select information and a team dashboard. Human resource managers and brokers also have dashboard and reporting capabilities.

While many insurers have embraced portals, research has shown that these have not delivered a next-gen, holistic digital experience that customers and employees want and expect in this new digital world. As Gen Z and Millennials become the dominant employee demographic and buyer, insurers must meet the expectations of today’s digital consumer, and Majesco ClaimVantage Connect enables insurers and TPAs to deliver that modern experience.

Key highlights to Majesco ClaimVantage Connect include:

Enriched Customer Engagement – Omnichannel digital engagement to meet and exceed the demands of individual policyholders, supervisors, and employer groups.

Event-centric Management – All claims can be linked to a specific event, providing a 360- degree customer view.

Robust Platform – Built on Salesforce Communities, the underlying architecture provides innovative software solutions that continue to evolve, ensuring you stay one step ahead.

Today, most carriers are working hard to change bits and pieces of the claims journey.  Leading insurers will need to invest in new technologies and commit to a customer focused approach that provides a holistic digital experience demanded by today’s market. Majesco is helping lead the industry with a modern, seamless digital claims experience to meet that expectation today.

Do you have any additional thoughts or questions on this topic? Drop a comment or reach out to our product teams.