Haven Life Insurance Review – Money
Best for Term Life Insurance
Shopping for life insurance can be overwhelming. There are many policy types to choose from, and some insurance salespeople can aggressively push certain options that may not be the best fit for you.
If you’re looking for a simple term life policy — the most affordable type of life insurance — Haven Life could be a helpful option. You can apply and purchase insurance online, without having to meet with an insurance agent. And, some Haven Life policies are simplified issues, so you don’t have to get a medical exam, making Haven Life our pick for the best term life insurance company.
Haven Life Insurance Pros and Cons
Some policies available without medical exams
Up to $3 million in coverage available
Additional benefits included with Haven Life Plus
Only sells term life insurance
Simplified issue policies not available in all statesOnly one payment option
Pros explained
Some policies available without medical exams
In most cases, life insurance companies require applicants to get a medical exam and tests to qualify for a policy. If you don’t want to do that, Haven Life has a simplified-issue policy. You can get up to $500,000 in coverage with a no-exam life insurance policy.
Up to $3 million in coverage available
Companies that sell directly to consumers rather than selling through insurance agents usually have limited coverage options. Coverage amounts are usually limited to under $1 million. But with Haven Life, you can purchase up to $3 million in coverage.
Additional benefits included with Haven Life Plus
Haven Life Plus is included on Haven Term policies. It provides additional benefits beyond what life insurance policies typically offer, such as estate planning, end-of-life planning, fitness apps and storing important information.
Cons explained
Sells only term life insurance
Where many insurers sell multiple types of life insurance, Haven Life only sells term life coverage. If you’re looking for whole or universal life policies, you’ll have to work with another insurer.
Simplified issue policies not available in all states
Haven’s simplified issue policies aren’t available in all states. Residents of California, Delaware, Florida, New York, North Dakota and South Dakota are ineligible for simplified issue policies, and can only apply for Haven’s fully underwritten plans.
Only one payment option
Most insurance companies have multiple payment options, such as annual, semi-annual, quarterly or monthly payments, and they may offer discounts if you opt for annual or semi-annual payments. By contrast, Haven Life only accepts monthly payments, so it’s a bill you have to remember to pay every month for the duration of your policy’s term.
Haven Life Insurance Products
While other companies sell a range of life insurance products, Haven Life only offers term life insurance. Term life coverage is limited in length, covering you for only a specified period of time. If you pass away during the policy term, your beneficiary will receive the plan’s death benefit. But once the term ends, the policy is no longer in effect, and your beneficiary receives nothing if you die.
Why would someone opt for a temporary life insurance policy? It’s usually significantly cheaper than permanent options like universal or whole life insurance.
Available life insurance plans
Haven Life has two term life plans:
Haven Term: Haven Terms is available nationwide to customers under the age of 64. You can choose a term of 10, 15, 20, 25 or 30 years, and you can purchase up to $3 million in coverage. Depending on your answers to the preliminary health questions and the amount of coverage you want, you may need to get a medical exam. Haven Simple: The Haven Simple plan is of the simplified issue variety, meaning you don’t have to get a medical exam. You can apply online in minutes and, if approved, get coverage the same day. Only individuals between the ages of 20 and 55 are eligible, and you can choose a term of five, 10, 15 or 20 years. Available coverage ranges from $25,000 to $500,000.
Insurance riders
Haven Life has the following riders:
Accelerated Death Benefit: If the covered person is terminally ill with 12 to 24 months left to live, the accelerated death benefit rider allows the person to use a portion of their policy’s death benefit while they’re living. This rider is included with all policies. Waiver of Premium: If you become totally disabled due to illness or injury, you don’t have to pay your policy’s premiums for the length of the disability. This rider is optional, and is available at an additional cost to individuals under the age of 59.
Limitations
Haven Life’s plans are either fully underwritten or of the simplified issue type; the company does not sell guaranteed issue policies. If you have existing health issues, Haven Life may deny your application for coverage.
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Haven Life Credentials
Haven Life is a fairly new company. It was founded in 2014 by Yaron Ben-Zvi to make buying life insurance easier.
Like most insurers of its age, Haven Life is backed by an older partner. Haven Life is wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual), a company that has been in operation since 1851. All Haven Life policies are issued by MassMutual.
Awards
Haven Life was recognized as the “Best InsurTech” during Benzinga’s Global Fintech Awards in 2020, reflecting its identity as a leader among those startup companies that are employing new technology and business models to sell insurance. It was also named one of the best small and medium workplaces by Great Places to Work and Fortune.
Financial stability
While financial stability is important to consider when buying any type of insurance, it’s especially valuable when buying life insurance. Term life policies can have terms as long as 30 years, so you want to have the security and peace of mind that the insurer you choose will be around for the long haul.
To help you with your research, industry credit rating agencies like Moody’s, AM Best and S&P Global issue credit ratings based on their evaluation of insurance companies’ financials.
MassMutual, the company behind Have Life, has a strong reputation and has received high ratings from the credit agencies. While it has an “adequate” rating from S&P Global, it receives high marks from two of the most respected ratings agencies for insurance companies: Moody’s and AM Best.
Credit Rating Agency Rating Rating Range Moody’s Aa3 C to AAA AM Best A++ (Superior) D to A++ S&P Global BBB+ (Adequate) D to AAA
Third-party ratings
MassMutual was ranked seventh out of 21 life insurance companies in the 2021 J.D. Power U.S. Individual Life Insurance Study. MassMutual’s rating was 782, which is slightly higher than the industry average of 776.
The study evaluated and rated companies to measure customer satisfaction based on five factors:
Communication Interaction Price Product offerings Statements
Regulatory actions
Haven Life has not been the target of any regulatory actions.
Cost of Haven Life Insurance
Term life insurance is usually cheaper than permanent life insurance, and it’s generally much cheaper if you buy it while you’re young. You can get life insurance in your 20s or 30s much cheaper than if you start shopping in your 40s since you’re likely in better health with fewer medical conditions.
When thinking about how much insurance costs, consider the industry average. LIMRA, a non-profit trade association, reported that the average cost of a $250,000, 20-year term life policy for a 30-year-old individual in excellent health was $165 per year, or $13.75 per month.
We requested quotes from Haven Life to get an idea of its rates. You can get detailed quotes for simplified issue policies by answering a few questions, but quotes for Haven Term policies — which are fully underwritten — require you to complete a full application. For this review, we requested quotes solely for its simplified issue policies.
In general, simplified issue policies cost more than fully underwritten policies. That’s true for Haven Life; its Haven Simple plans were more expensive than the industry average, but they’re available without a medical exam and can be purchased online in under 20 minutes.
$50,000 policy $100,000 policy $250,000 policy $500,000 policy $1M policy $1.5M policy 10 years $6.12 $7.82 $11.75 $17.86 $17.67 $23.50 20 years $7.09 $9.13 $14.32 $22.60 $27.67 $38.50
Your rates may vary from the sample rates we received because premiums are based on multiple factors including your age, gender, health history and location.
Haven Life Accessibility
Haven Life sells insurance directly to consumers through its website. It doesn’t have insurance agents or financial professionals to advise you, but it does allow customers to contact its support team in multiple ways.
Contact information
Haven Life’s customer support team can be reached via live chat or phone:
Phone: 855-744-2836
Chat: Live Chat
Customer service is available Monday through Friday from 9:00 a.m. until 6:00 p.m. EST.
User experience
Haven Life has an online portal customers can use to pay their premiums, change their beneficiaries or view their policy details. However, Haven Life doesn’t have a mobile app for policyholders.
Haven Life Customer Satisfaction
As in addition to scoring a little above average in the JD Power survey noted earlier, which included customer service, Haven Life tends to fare well in other measures of customer satisfaction.
Customer reviews
Haven Life has a 4.8 TrustScore out of 5 based on over 1,000 reviews, giving it an “excellent” rating on TrustPilot. Haven Life reviews highlight the company’s hassle-free application process and responsive communication.
Complaint index
Researching the number of complaints that customers submit about insurance companies can give you an idea of what level of customer service to expect. The National Association of Insurance Commissioners (NAIC) collects consumer complaints and uses that data to issue annual complaint ratios to reflect how companies measure up to their competition.
The industry standard complaint index is 1.0. Companies seek to earn ratios below that number since that indicates they received fewer complaints than is typical for a company of its size, while companies with ratios over 1.0 received more complaints than expected.
In 2020, MassMutual’s complaint index for individual life insurance was 0.14, which is significantly lower than the industry standard.
Does Haven Life require medical exams?
Haven Life has two policy options. While the Haven Term policy may require medical exams for some individuals and coverage amounts, the Haven Simple policy is a simplified issue option. You can get up to $500,000 in coverage without a medical exam.
When was Haven Life started?
Haven Life was founded in 2014 to simplify how life insurance is purchased. It offers a completely online experience, selling term life policies directly to consumers.
Haven Life is backed and wholly owned by MassMutual, a leading insurance company.
How We Evaluated Haven Life Insurance
In our evaluation of Haven Life and other life insurance companies, we looked at the following factors:
Available plans and terms Insurance riders Policy exclusions Underwriting process Cost Financial stability Customer service Customer reviews Third-party ratings
Summary of Money’s Haven Life Insurance Review
For individuals looking for basic term life policies without the hassle of medical exams or lengthy application processes, Haven Life could be a useful solution. You can get either fully underwritten or simplified issue policies, and all plans include an accelerated death benefit rider.
However, Haven Life’s life insurance policies may be slightly more expensive than you could find elsewhere, and you can be denied coverage based on your medical history. If you want permanent life insurance, guaranteed issue policies or additional riders, you’ll be better off working with another company (check our list of the best life insurance companies to start).
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