MGA continues to be recognized for its responsiveness

Brokers know that speed is essential in their line of work. Many clients are not going to wait for days, much less a week for a quote, so they need to be able to secure the right policy as fast as possible. But this becomes even more of a challenge for the most niche or difficult-to-place insurance risks.

It is this sense of urgency that the managing general agency Milnco understands and works with. And for its responsiveness, Milnco has been recognized as one of Insurance Business Canada’s 5-Star MGA winners for 2022.

Read more: 5-Star MGAs 2022

In a previous interview with Insurance Business, Milnco EVP and COO Lisa Clayton explained how the company manages to achieve a quick turnaround for business.

“We triage all submissions received based on class of business and quality of submissions, and our team does our best to have a response provided within 24 to 48 business hours,” said Clayton. “We continue striving to provide outstanding service and turnaround time, as well as a wide range of products to our partner brokers. We believe these factors, combined with continued open communication and an expanded digital presence to our valued broker partners, will help us maintain our 5-star standing for years to come.”

And Clayton is not wrong – Milnco managed to keep its 5-Star MGA recognition this year, having also won the award last year.

But there is more to responsiveness than just the capability to quickly communicate with brokers. Milnco backs it up with the expertise of its staff.

“We are experienced risk underwriters who are passionate about insurance and truly care about helping our broker partners place business,” explained Clayton. “Our team has many years of industry experience and is continually expanding our knowledge. By keeping up with the newest products and emerging risks, we are able to supply our brokers with the best solution for their client.”