Quebec appoints new CEO for SAAQ CEO for auto insurance board amid online platform troubles

Quebec’s auto insurance board has undergone a change in leadership following the troubled rollout of its online platform.

The provincial government’s cabinet appointed Éric Ducharme as the new CEO of SAAQ, replacing Denis Marsolais as the head of the agency.

Ducharme’s appointment comes as SAAQ continues to deal with issues related to the February launch of SAAQclic, an online platform that was designed to simplify transactions such as license renewal, registration payments, and exam reservations.

The platform’s troubled rollout led to a backlog of 400,000 transactions and caused weeks-long service delays, prompting Premier François Legault to announce plans to have SAAQ’s leadership evaluated.

Speaking with the press last week, Transport Minister Geneviève Guilbault acknowledged that the SAAQClic project is a huge undertaking for any organization but maintained that it was the responsibility of the CEO to foresee any problems.