What makes a top brokerage?

What makes a top brokerage?

Strong emphasises the company’s almost 100% year-on-year growth and the “rapid increase in workload and everything else” that comes with it. “It’s really important that we have a good team in place that’s able to adapt, so that we can facilitate our growth and continue to grow in the future,” he said.

Scutts adds that key to the company’s adaptation is offering a “younger mindset” in insurance broking. “For us, it’s about having that team with a common goal strive to give our customers the best solution, coupled with in-house technology. We’re not having to rely on anybody else and just focus on what we do, which is build our own technology and grow an awesome team.”

Reviewing and improving what the company has done in the past is another way to evolve. Shielded Insurance ensures that it has the right tools and maintains team communication, in addition to “working together as a unit” instead of having a “traditional hierarchy,” he said.

Effective internal communication helped the team’s transition to a work-from-home arrangement when the COVID-19 pandemic struck. The company was able to deal with the initial challenges, thanks to motivated employees who get the job done, said Strong.

For the rest of 2022, Shielded Insurance aims to continue scaling up, sustaining its growth and providing opportunities for team members. The company anticipates the impact of top-level regulatory changes, but “those changes are going to be well thought out before they’re implemented, and [they] are designed to better serve the customer, so we’ll embrace those changes as they come through,” said Scutts. At this point, Shielded Insurance is focusing on assisting customers from the frontline and keeping a finger on the market’s pulse.

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Strong agreed that regulatory changes are not something to worry about. “There’s always going to be changes in the industry and, as an insurance broker, it’s our role to navigate the client through that. We’ve been doing it great so far and we’ll continue to do that… [If the changes are] better for the client, it’s going to be better for us in the long run, too,” he said.

Watch the full interview here