health insurance

Have not received my insurance reimbursement check from dental services rendered in February; Insurance company keeps telling me to talk to dentist, dentist keeps telling me to talk to the insurance company

I was recently enrolled in my union’s PPO health plan in California and have no idea what anything means. I know nothing about scheduling doctor’s visits, regular checkups, referrals, etc. I was on a medi-cal health plan all my life and haven’t seen a doctor in about a decade. Where to start?