How Aviva is investing in digital capability for claims

How Aviva is investing in digital capability for claims

Authored by Aviva

Last year we significantly enhanced claims management information and added new Track Claim and Claims Data functionality via the Aviva Broker website. We’ve been delighted by the number of brokers using this so far, but we’re not done yet – we continue to invest in our digital claims capability based on your feedback.

We’re pleased to announce our newest enhancement – Motor ‘Notify Claim’ is now live within the claims section of the Aviva Broker website, giving you additional flexibility day to day. You can now notify us online of any client motor claim, but for a large/complex claim or if help is needed immediately, contacting us by phone is still the best option.  

Key features of Notify Claim

More easily accessible via Aviva Broker website, via the Claims tabFlexible notification without the need to callOnly see questions relevant to the type of claimPre-filled information to reduce re-keyingVehicle registration look-up for both the policyholder and third-party vehiclesAbility to check for duplicate claims and a check to ensure the policy is in force at the date of the incidentOn submission get a claim number and see it immediately in Track Claim

Whilst we encourage you to explore this new functionality, if you haven’t yet registered for our existing Track Claim and Claims Data features, give that a look too. Even if you don’t work in claims, the information you get from Claims Data and Track Claim can help you understand the claims history for your clients, helping you when it comes to policy renewal.

Key features of Claims Data and Track Claim

View data within the webpage without the need to download a spreadsheetAccess a dashboard view with visual graphs, charts and heatmaps to help you gain insight and identify trendsSort and filter claims according to line of business, claims status, policy number and Aviva reference numberDownload the filtered report for your recordsView a dashboard of open, closed and notified claimsTrack at individual claim levelDownload a snapshot of a claim’s statusView/amend or add your own reference via Track Claim for easy searching in both claims features

For access to Claims Data, Track Claim and Notify Claim, log into Aviva Broker, go to the Claims tab and select the ‘Request access here’ button. Your access will be enabled within 48 hours and you’ll receive a confirmation email to let you know when it’s happened. Then, you’ll be able to go straight to the Claims tab and launch whichever service you need.

Visit our claims page for resources and video guides on these claims features

We’re continually looking to improve the functionality of our online claims services and making ongoing enhancements to ensure it works for you. If you have any feedback or comments please let us know by emailing or speaking to your Claims Service Manager.
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